Optimization for CX Flows of Insurance Customers / Employees

Optimization for CX Flows of Insurance Customers / Employees - pain points - focused - section 3

The Project

Look at several key pain points identified by business leaders and find ways to optimize processes.

The Outcome

Several opportunities were found to save hundreds of thousands of dollars while optimizing the customer and employee experience.
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Use Case - Making A Payment
Mapped
Optimization for CX Flows of Insurance Customers / Employees - use case - making a payment
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Pain Points Identified
Optimization for CX Flows of Insurance Customers / Employees - pain points identified󰁅
Pain Points - Focused
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused󰁅
Use Case - Knowledge Assistant
Mapped
Optimization for CX Flows of Insurance Customers / Employees - use case - knowledge assistant󰁅
Pain Points Identified
Optimization for CX Flows of Insurance Customers / Employees - pain points identified󰁅
Pain Points - Focused - Section 1
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused - section 1󰁅
Pain Points - Focused - Section 2
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused - section 2󰁅
Pain Points - Focused - Section 3
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused - section 3󰁅
Use Case - Login/Registration - Financial Annuity
Mapped
Optimization for CX Flows of Insurance Customers / Employees - use case - login - financial annuity󰁅
Pain Points Identified
Optimization for CX Flows of Insurance Customers / Employees - paint points identified󰁅
Pain Points - Focused - Section 1
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused - section 1󰁅
Pain Points - Focused - Section 2
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused section 2󰁅
Use Case - Login/Registration - Group
Mapped
Optimization for CX Flows of Insurance Customers / Employees - use case - login-registration - group󰁅
Pain Points Identified
Optimization for CX Flows of Insurance Customers / Employees - pain points identified󰁅
Pain Points - Focused
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused󰁅
Use Case - Password Reset
Mapped
Optimization for CX Flows of Insurance Customers / Employees - use case - password reset󰁅
Pain Points Identified
Optimization for CX Flows of Insurance Customers / Employees - pain points identified󰁅
Pain Points - Focused - Section 1
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused - focused - section 1󰁅
Pain Points - Focused - Section 2
Optimization for CX Flows of Insurance Customers / Employees - pain points - focused - section 2❯
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(629) 206-2160
HOURS
MONDAY - FRIDAY
10 AM - 6 PM CST / CDT
FlowGLOBETM
LOCATION HUBS
NASHVILLE, TN
GOLDEN TRIANGLE, MS
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Eight figure impact as well as experience with industry leaders and notable organizations, done through projects and leading initiatives completed individually through FlowGLOBE's earlier iteration and as part of previous employment.