Challenge: A growing franchisee was caught in the entrepreneurial trap, working harder, not smarter. Despite strong demand, revenue wasn't matching effort. The owners needed to understand where they were bleeding opportunities and how to capture more value without adding more hours.
Approach: Studying workflows, customer touchpoints, and team processes. Through systematic analysis, identified that slow response to customer inquiries was costing them close to half of 7-figures annually in lost bookings.
